Privacy Policy

GoOfficial Ltd ("GoOfficial") respects your privacy. We fully comply with the General Data Protection Regulation ("GDPR"), the UK Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other regulations regarding the processing of personal data and privacy.

In this Privacy Policy, you can read what kind of personal data we collect and how we store, protect and use your personal data. Furthermore, you can read for which purposes we will use your personal data and with whom your data will be shared. You can also see how you can access, manage or delete your own personal information and your contact preferences.

What does this Privacy Policy apply to?

This Privacy Policy applies to your use of our Website and to all products and services that we offer you via our Website:

• www.goofficial.com
• (and any future domain names operated by GoOfficial Ltd)

Personal data

In this Privacy Policy, your "personal data" means information or pieces of information that could allow you to be identified as a person.

What personal data do we process?

GoOfficial collects your personal data when you purchase any of the products and services of GoOfficial and/or create or update your account necessary to complete GoOfficial's online forms for a wide range of activities. Processing of your personal data is necessary for the performance of a contract or on the basis that the processing is necessary for the purposes of the legitimate interests of GoOfficial. These legitimate interests are that the processing of the personal data is necessary for GoOfficial to be able to identify you as a user on our Website.

The personal data GoOfficial collects may include:

• Name/surname: Title, first name(s), surname(s).
• Postal Address: For billing, delivery and verification purposes.
• Email Address: Used to communicate with you, provide booking information, create a unique client ID, and – if you opt in – to send promotional updates.
• Other Information: Order details, booking history, payment status, and relevant details you provide during booking.

Visiting the Website – cookies

When visiting our website for the first time with a particular device, we show you a cookie banner. You can choose whether to accept:

• Necessary cookies (required for the site to function).
• Preferences cookies.
• Analytics cookies (e.g. Google Analytics, Hotjar).
• Marketing/tracking cookies (e.g. for Facebook Ads, Google Ads, affiliate partners).

If you accept analytics or marketing cookies, user and behavioural data may be logged to improve our services and advertising.

For more details, please see our Cookie Policy.

Your booking

When you visit our Website and make a booking, we may collect and store:

• Contact details (email, address, phone if provided).
• Booking details (event, order ID, order details, price).
• Preferences and consents (such as marketing opt-in).

We generate a client profile within our Customer Data Platform to improve your booking experience and customer service.

Storage

• Your personal data will be stored while you remain a customer.
• Records will be kept for as long as required by law (e.g. financial records for 6 years under UK law).
• Data in Google Analytics and advertising platforms may be retained for up to 14 months after last activity.
• Data may be retained longer where legally required or where necessary to resolve disputes.

How do we protect your personal data?

We protect your personal data from unauthorised or unlawful access, alteration, disclosure, use or destruction. Measures include:

• SSL encryption.
• Access limited to authorised staff only.
• Secure hosting environments and third-party processors with GDPR-compliant agreements.

Third-party service providers

We may share your personal data with trusted service providers to deliver our services. These include, for example:

• Hosting and IT providers.
• Payment processors.
• Marketing and analytics providers (e.g. Google, Facebook, LinkedIn, Hotjar, affiliate networks).

Personal data are only shared when necessary and always under data processing agreements.

GoOfficial Ltd does not sell or rent your data to third parties.

Promotional conditions

GoOfficial promotions may be subject to additional conditions, including:

• Age restrictions (participants under 18 require parental consent).
• Prizes are non-transferable and not exchangeable.
• In the event of cancelled events, no compensation will be given unless required by law.
• By entering a promotion, you may consent to publication of your name or content you submit for promotional purposes.

Your rights in managing your personal data

Under GDPR and UK law, you have the right to:

• Access your personal data.
• Request correction or deletion.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent for marketing at any time.

You can exercise your rights by contacting us at: info@goofficial.com.

If you are dissatisfied, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

Contact details

GoOfficial Ltd
Registered Office: London, UK
Website: www.goofficial.com
Email: info@goofficial.com

Modifications to this Privacy Policy

We may update this Privacy Policy from time to time. When significant changes are made, we will post a notification on our Website along with the updated Privacy Policy. We may also notify you by email and request your acceptance of the updated Privacy Policy before you can continue to use our Website.